You Have A Choice. Make The Switch Today.
You have a choice of who monitors your security system. 911 Alarm ® will carefully monitor your home or business security system (for burglary, fire, robbery, emergency-call signals) for $11.99 per month from our UL-listed monitoring station.

How is this so? 911 Alarm's monitoring station is equipped with alarm monitoring receivers designed to receive signals from virtually every brand of security system, no matter if it was installed by a national alarm company, by an independent dealer, or by yourself.

You can switch your security system to 911 Alarm quality monitoring service for only $11.99 per month. Compare to others' monitoring rates of $20 to $35 per month and save.

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How Much Should Alarm Monitoring Cost?
We are frequently asked about our price, and why it is so low in comparison to others. $11.99 per month is our regular price, and not a "limited-time-only" gimmick. It is a fair price, which allows us a reasonable profit and saves you money. Plus, there is no annual price increase, and no long-term contract. There is a nominal one-time-only processing/setup fee of $25.00.

We are able to charge only $11.99 per month, payable annually in advance, because we deal direct with you. We do not sell through distributors or alarm installers as most alarm monitoring stations do. You save the middleman's markup which we pass along to you, while you receive our quality monitoring service.

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What Is 911 Alarm?
911 Alarm ® provides quality nationwide alarm monitoring services. We are licensed by the State of California as an Alarm Company Operator and as a Contractor. Our computerized monitoring station is listed by UL.

Beginning in 1968, and offering monitoring services on a retail and wholesale basis to the alarm trade in the metropolitan San Francisco, CA area, we obtained UL-listing in 1985. Our monitoring station is located within a fire-protected facility underground telephone and power lines, and dual power supplies to enable continued monitoring operations without interruption.

A SIMS computerized monitoring automation system provides our monitoring station the ability to monitor many thousands of security systems from across the United States quickly and accurately.

We are pioneers in audio security systems since 1980. Some security systems are equipped with the optional 2-Way-Voice feature enabling our monitoring station dispatchers, through speakers and microphones incorporated into the security system, to listen-in and to talk-back to the protected premises.

911 Alarm is an authorized Honeywell security systems dealer. Honeywell, a Fortune 500 company, has carefully selected its dealers across the United States.

Our monitoring station is connected to the Airlink alarm monitoring radio network which allows, for an additional fee, alarm signals to be transmitted to the monitoring station even if the security system's telephone line has been cut or is otherwise interrupted.

Our monitoring station monitors thousands of security systems for, among others: local and national government agencies, banks and financial institutions, schools, businesses and industrial facilities, and homes like yours.

I have been in the alarm business for over 30 years, performing technical, sales and management duties, and have been our President and General Manager since 1980. I have served four terms as an elected member of the Board of Directors of the EastBay Alarm Association. I am also a forensic consultant and expert witness concerning security system failures and related matters.

Whatever your monitoring needs, we will respond with professional attention and value-pricing.

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References:
  • Professional / Personal:
    EastBay Alarm Association; 4 term member of its Board of Directors.
    California Alarm Association.
    National Burglar and Fire Alarm Association.
    Participant Adopt-A-City False Alarm Abatement Program.
    State of California Alarm Company Operator license examination Subject Matter Expert.
    Company is licensed and regulated by the State of California.
    All employees are investigated and licensed by the State of California.
    Honeywell authorized dealer.
    Since 1968.
  • Financial:
    Wells Fargo Bank.
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Alarm Company Licensing.
California alarm companies are licensed and regulated by the State of California. 911 Alarm ® is a service of 911 Inc which holds Bureau of Security and Investigative Services Alarm Company Operator License #ACO-426, and Contractor's State License Board License #C10-610373. Each company employee is investigated by and registered with the State of California.
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How Alarm Monitoring Works.
You program your security system's digital communicator (we can help) to dial the telephone number of, and to report its alarm signals to, an alarm receiver in our monitoring station. Your security system is connected to one of your regular telephone lines at your premises for this purpose, usually by being plugged into a device called an RJ31X telephone jack.

When an alarm condition occurs, your security system "seizes" your telephone line from your telephone instruments, dials the telephone number of the alarm receiver connected to our monitoring station, transmits to the receiver digital data identifying your system's account number and alarm condition, then releases your telephone line.

Upon our receipt of an alarm signal from your security system, dispatchers in our monitoring station will attempt contact at the telephone numbers provided by you as follows:

  • Premises Verify: telephone the alarm location (your home or business) to verify that no emergency exists, by asking for and receiving the secret Password you have chosen, from anyone who answers. If that person does not tell us the Password, we may elect to telephone one or more Call-List (yourself, neighbors, employees, etc) telephone numbers in an attempt to verify that no emergency exists, then, if necessary,
  • Call-List Verify: for burglary alarm signals, telephone, in the order listed, up to three Call-List telephone numbers (excluding pagers), and notify the first adult or Call-List person contacted of the alarm signal received, and ask if they request that police (or other Responders) be notified, then, if necessary,
  • Responder Notification: telephone the Responders (police, fire, etc, or others specified by you) and notify them of the alarm signal, and then
  • Call-List Notification: if no Call-List person had been contacted, then later telephone the other Call-List telephone numbers, in the order provided, and notify the first person contacted of the alarm signal, or, if no person was contacted, attempt to leave a message.

Our Two-Step Verification and Notification proceedure is designed to reduce false alarms. If it is not appropriate for your needs, our monitoring automation system allows us to customize our response to fit your varied needs. Let us know if your needs are different.

We also provide special 911 Alarm door/window warning decals for your premises.

Optional Additional Monitoring Services We Offer:
Fire/Sprinkler Alarm, with daily Autotest for commercial premises.
If your security system has the capability and transmits once per day the appropriate autotest signal to verify the connection to the monitoring station's alarm receiver, our Autotest service can monitor for those signals for no additional charge, and, for an additional $5 per event, we can notify you by telephone call in the event we do not receive the expected "autotest" signal from your system.

Elevator Emergency Telephone Monitoring Service.
Most elevators are required to be equipped with a telephone which is connected to an off-site response agency such as ours. We provide this service for $11.99 per month. We recommend that an ADA compliant telephone instrument, connected to its own telephone line, be installed in the elevator cab for this purpose.

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How Fast Is Our Response?
Our monitoring station's automation system automatically processes all signals it receives, and sorts and displays them according to priority (with fire, robbery, emergency-call, and burglary alarm signals receiving the highest priority) and time received (with the earliest signals being displayed for action first). It also generates a record of the time that each alarm signal is available for action, and also of the time that our dispatcher commences to take action upon that signal. The difference between these times is our response time.

Our monitoring station manager reports that for a recent period the average response time was slightly under 30 seconds. While not a guarantee that this will be our response time for all signals, or of the manner or timing of the response by your local police or fire department, it does indicate that we keep precise records and that we endeavor to perform our duties with timeliness and accuracy.

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We Catch Burglars.
Capture Awards, presented to monitoring station dispatchers whose notification to the local police department of an alarm signal resulted in the on-scene apprehension of one or more 'suspects', are displayed in our offices.

The Capture Awards confirm that our timely and accurate alarm monitoring service has resulted in the apprehension of no less than 168 'suspects', even including two on-duty police officers.

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What Brands of Security Systems Can 911 Alarm Monitor?
Most brands, including: Acron, Ademco, Aritech, AT&T, C&K, DSC, DTI, FBI, First-Alert Professional, Honeywell, ITI, Magnum-Alert, Moose, Morse, Napco, Nu-tech, Optex, Omegalarm, Radio-Shack, Radionics, Silent-Knight, Sentrol, Vista, and most others. Sorry, we do not provide monitoring service for any "voice dialers".

This means that, in most every case, no changes (apart from re-programming the telephone number of the monitoring station alarm receiver to be dialed) need be made to the security system already installed at your premises.

While most alarm dealers install "industry standard" equipment such as the above brands, you may not recognize the brand used in your installation because the installer has installed a "private label" version which still operates the same as those listed above. We can monitor most "private label" equipment, too.

Some alarm dealers, most commonly larger national companies, sometimes install incompatible "proprietary" equipment with the effect of preventing you from having your security system monitored by anyone else.

To preserve your options, if you are considering the purchase of a security system, we suggest you make certain that the equipment to be installed is not "proprietary", that you obtain from the dealer the "master program code" and the "lockout code" for your system, and that you verify that the dealer has not placed into your security system a "local-programming lockout" virus.

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Do-It-Yourself Security Systems.
We cater to the monitoring requirements of DIY'ers.

There are many brands of DIY security systems on the market, including several available from the vendors linked from our Home page. Some brands to consider: Ademco, First Alert Professional, Honeywell.

For instance, Al Lasher's Electronics, telephone 510.843.5915, carries several brands of professional security systems starting at around $250 and offers installation advice.


*More soon*

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© 911 Inc 1995-2007.    911 Alarm ® is a registered trademark.    Updated 10-22-2007.